We understand that receiving your items quickly and safely is a crucial part of shopping online. As of this, we want to explain how things work at Golfbase so you can buy with confidence. The most important thing to note is that if anything goes wrong, we will do everything in our power to redeem the situation and make sure that our customers are always left happy.
Our team work very hard to make sure your items are packed and out the door as quickly and securely as possible. Orders placed before 3pm Monday to Friday (excluding bank holidays) will leave us that day. If you need your items quickly please read our upgrades section and act accordingly. Orders that are not placed on an upgraded delivery will be shipped the following working day on a non-tracked delivery service that usually takes 2-3 days to arrive from when it's shipped, but can take a little longer in busier periods with the Royal Mail.
Please remember, our team are here to help make your shopping experience pleasant and easy. Please Contact Us if you need assistance.
2nd Class Standard Royal Mail - Free
Royal Mail Tracked 48® - £2.99 (Free on orders over £80).
DPD Local Next Business Day - £4.99 (Free on orders over £200).
For more details see our Returns Page.
Regrettably these services may vary dependent on the time of day in which the order is placed. If you checkout with upgraded shipping before 3pm, the chosen upgrade will be applied and your items will leave us the same day (excluding Holidays, Weekends and sometimes Mondays in busy periods - Please call us if you require urgent action). Orders after 3pm will not be dealt with until the next working day.
Example: Choosing a Next Business Day upgrade on a Friday after 3pm means your order will not be dealt with until the following Monday, meaning you won't receive your items until the following Tuesday.
The Royal Mail state the following on their website - Tracked 48 aims to deliver your parcel in 2 to 3 working days.
Delivery times are for UK Mainland Customers only. This excludes Northern Ireland, Highlands, Isle of Man and Channel Islands, general UK Islands where delivery times may increase, typically by 1 working day. Please read our 'UK Exception' section for more information.
Royal Mail 2nd Class serviced deliveries averagely take 2-3 working days to arrive to a UK address. This is a non-recorded, free shipping service which we use for all standard deliveries. Please note Royal Mail state that this delivery service can take up to (and including) 7 working days to arrive and it is not before that date that any items can be deemed lost in the post.
Monday - Upgrade to a Royal Mail Tracked 48® service (recommended).
Tuesday - Upgrade to a Royal Mail Tracked 48® service.
Wednesday - Upgrade to a Royal Mail Tracked 48® service before 2pm. Upgrade to a 24hr tracked service after 2pm.
Thursday - Upgrade to a DPD Local Next Business Day service. After 4pm, it's too late.
Friday - Sadly, it's too late to receive your items for the weekend on the usual delivery services. Please contact us to enquire about Saturday delivery.
Orders over £200 will leave us on a DPD Local Next Business Day service free of cost.
Orders over £80 will leave us on a Royal Mail Tracked 48® service free of cost.
These upgrades are processed manually by our team so you don't need to select or pay for an upgrade when purchasing items of these amounts.
Please Contact Us as soon as you know something is wrong with your order. Before we can do anything, we will also need your Order ID - please have this available before you make contact. If the item has not been dispatched, we can attempt to cancel the order and refund you in full back to the way in which you paid. Unfortunately, this is not always possible. If the item has already left our building it is too late to cancel, but please note that we offer free returns on most of our items so you will be refunded in full (excluding certain items). We recommend reading our returns exclusions section to see what items are non returnable for free.
Please note that some areas within the UK may not be eligible for our standard Royal Mail or DPD services. In these circumstances we will contact you with options of other postage methods. Sadly, some of these options may require an upgrade in service resulting in extra payments from the customer. Please note that you can of course cancel your purchase if this does not suit you. We apologise in advance for this and hope you understand that we try to pick the best possible value and fastest service available from our possible couriers. Contact us prior to placing your order if you are in anyway hesitant about deliveries in your area.
Europe: Items to European addresses take on average 5-8 working days depending on your location.
International: Items to the rest of the world including Australia and the USA take 7-12 working days on average. Please note Royal Mail state that this delivery service can take up to (and including) 25 working days to arrive. If you do not have your goods before this time frame we can deem the item's lost in the post and you will be refunded in full. Please be aware you may be charged for import duty.
If you have received an email from us telling you we have sent your item, any subsequently failed deliveries are sadly not our fault, but we will work actively to resolve the issue quickly and smoothly for you. We appreciate your frustration in these scenarios but kindly ask for your patience and cooperation while we fix the situation.
Before taking further action, have you considered the following?
Please contact us with your order ID and we'll look into this for you.