At Golfbase, we know how important it is for your order to arrive quickly, safely, and exactly as expected. That’s why we take great care with every step — from the moment you click “buy” to the moment your parcel arrives at your door. You can shop with complete confidence knowing that if anything doesn’t go as planned, our team will do everything possible to put it right. Your satisfaction is always our top priority.

Our dedicated dispatch team works hard to ensure your items are carefully packed and sent out without delay. UK orders placed before 3pm, Monday to Friday (excluding bank holidays), are dispatched the very same day. If you need your items quickly please read our upgrades section and act accordingly. Orders received after 3pm or over the weekend will be processed and dispatched on the next working day.

If you need your order in a hurry, please take a look at our Delivery Upgrades section for faster shipping options.

We’re here to make your shopping experience smooth, reliable, and enjoyable. If you have any questions or need assistance, please don’t hesitate to Contact Us — our friendly team is always happy to help.

At Golfbase, we aim to get your order to you as quickly and safely as possible. Please note that all delivery times are estimates and cannot be guaranteed. Once your parcel leaves us, it’s in the hands of our courier partners, who work hard to deliver on time. Occasionally, delays may occur due to factors beyond anyone’s control, such as high seasonal demand, weather, or courier network issues. We’ll always do our best to help if this happens.

Evri Standard® - £2.99 (Free on orders over £30).

A tracked delivery service which Evri should deliver within 2-4 business days. Evri state that 98% of parcels arrive by day 3. This can take longer during busy periods.

Evri Next Day® - £3.99 (Free on orders over £100).

The fastest Evri service, which should arrive within 1-2 business days. Evri state that 95% of parcels arrive on day 1. This can take longer during busy periods.

DPD Local Next Business Day - £5.99 (Monday - Friday delivery).

DPD aim to deliver a parcel on this service on the next business day from dispatch.

In-Store Collection - £0.00

For customers in East Sussex, we offer a collection service from our Polegate store. Once you receive notification that the order has been 'shipped', your items are ready for collection.

Important Information About Upgrades & Cut-Off Times

Delivery service times may vary depending on the time of day your order is placed. Orders with upgraded shipping placed before 3pm will be dispatched the same day (excluding holidays, weekends, and occasionally Mondays during busy periods — please call us if urgent action is required). Orders placed after 3pm will be processed the next working day.

Example: Choosing a DPD Next Business Day upgrade between 3pm on Thursday and 3pm on Friday will result in a scheduled delivery on Monday. Orders after 3pm on Friday will not be processed until the following Monday, with delivery scheduled for Tuesday.

Evri Standard aims to deliver your parcel in 2 to 3 working days. Evri Next Day will deliver your parcel in 1 to 2 working days, with an aim to deliver on the next working day. Evri do class Saturday as a business day.

Delivery times apply to UK mainland customers. Locations such as Northern Ireland, the Highlands, Isle of Man, Channel Islands, and other UK islands may experience longer delivery times, typically an additional working day. Please see our ‘UK Exception’ section for full details.

Europe

In Europe, our parcels are shipped with Evri, DHL, Royal Mail and DPD. The parcel will likely be delivered by your local postal service.

Rest of the World

To the rest of the world, we ship our products with DHL and the Royal Mail. The parcel will likely be delivered by your local postal service. Example - Deliveries in the US are performed by USPS.

To see the price of each service to your shipping location, please add the desired items to your bag and see the 'Shipping Quote' function at the bottom of the My Bag page.

Please Contact Us as soon as you know something is wrong with your order. Before we can do anything, we will also need your Order ID - please have this available before you make contact. If the item has not been dispatched, we can attempt to cancel the order and refund you in full back to the way in which you paid. Unfortunately, this is not always possible. If the item has already left our building it is too late to cancel, but please note that we offer free returns on most of our items so you will be refunded in full (excluding certain items). We recommend reading our returns exclusions section to see what items are non returnable for free.

With items exceeding the size and weight restrictions below, the standard delivery services may not apply and may incur a postage fee.

This applies to parcels over 20kg or larger than 61cm x 46cm x 46cm which would have to be shipped with DPD Local. The areas and post codes that this may apply to are;

Scottish Highlands - AB36-38, AB55-56, FK17-21, IV1-39, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

Scottish Islands - HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3

Northern Ireland

Channel Isles

Isle Of Man

Isle Of Wight

Scilly Isles

Europe: Items to European addresses take on average 5-8 working days depending on your location.

International: Items to the rest of the world including Australia and the USA take 7-12 working days on average. Please note Royal Mail state that this delivery service can take up to (and including) 25 working days to arrive. If you do not have your goods before this time frame we can deem the item's lost in the post and you will be refunded in full. Please be aware you may be charged for import duty.

If you have received an email from us telling you we have sent your item, any subsequently failed deliveries are sadly not our fault, but we will work actively to resolve the issue quickly and smoothly for you. We appreciate your frustration in these scenarios but kindly ask for your patience and cooperation while we fix the situation.

Before taking further action, have you considered the following:
• Has it been at least 15 working days since you received shipping confirmation from us?
• Is the item held at your local Royal Mail collection office?
• Is it or has it been a bank holiday weekend?
• Are your shipping details correct?
• Are you situated in a UK exception postal area?

Please contact us with your order ID and we'll look into this for you.