- Thanks guys for your swift response and high level of customer service in the replacing of my under armour zip up jumper when the zip tab broke off. Your quality of customer service is something you should be very proud of. I will be recommending your website to anybody who gives me the chance to.
- Hi Golfbase, Just a quick note to say thank you for such a fantastic service. I have ordered multiple items from you and each and every one has turned up the next working day. Unbelievable service!
- Dear Golfbase - In these days of every man for himself, it is refreshing to come across an organisation that does what it says it will do, and does it efficiently. So I felt the need to put down a few words by way of thanks for my recent experience. Each June I travel to the Scottish Borders for three days to play golf with 15 friends. Our organiser decided that this year it would be fun if on our second day we wore what he described as "flamboyant golf attire", with a suitable prize for the most eye-catching.
With this in mind, at the end of May, I ordered from you, via Amazon, a Mizuno Performance Pique Polo Shirt in orange, medium size. This duly arrived, but sadly it was too small. I followed your advice regarding Customer Returns, and posted the shirt back to you on the 4th of June. As we were due to depart for Scotland on the 12th, I re-ordered directly from yourselves on the 4th of June, this time asking for size large. I was delighted when the shirt arrived on the 8th of June, the size being fine this time. Shortly afterwards my Amex account was credited correctly for the returned shirt. Alas, I did not win the prize for "most flamboyant", but I think it's fair to say that the shirt got an honourable mention. The good news is that I won the individual golf prize on the first day, came second on the last day, and won the trophy for overall points scored in the three days. So once again many thanks for your excellent service, I will have no hesitation in recommending you to my golfing friends.
- Hi, Just a quick note to say thank you very much for the speedy exchange of goods your company have provided.
I purchased a Oscar Jacobson Kent tour sweater from your site in XL and when I received it found it was too big. I sent it back using your Free returns service and requested a Large as an exchange. The new sweater arrived within a few days, hassle free. I'll certainly be recommending Golfbase to friends in the future, what a pleasure to deal with....well done, 10 out of 10.
- Many thanks for your call today. Such great customer service is so rare. I really appreciate you taking the time to contact me not only today but your previous email too.
- Received item on Saturday, sorry took so long to reply. Please accept my heartfelt gratitude for sorting this out, your communication and customer service are the best I have come across, and it has been a pleasure to use your company. Thanks again
- Thanks for dealing with in such a quick and professional manner. Absolutely fantastic service.
- Hello, just thought I would drop you a quick note to tell you that I have a great customer experience when using your site/service. The level of contact throughout the customer experience is just right (if a little early on the morning of delivery, but I think i can live with it). When I had cause to call your shop to discuss returning a product I was met with a bright cheery person on the other end of the phone whose only concern was that I was happy with the product and your service. He put me on the right track as to how to return the product and organise a replacement.
- I often buy things online and there are few businesses large or small who could compare with your customer experience. Usually emails to businesses are prompted by bad experience and good work often goes without praise, but I felt it necessary to highlight my experience to you. Just as I will recommend your business when I am on the course in my new gear.
- Hi, Just like to say what fantastic service you provided; I received the replacement bag yesterday which was only 2 days after I posted the faulty one back to you; you can't get better than that.
Also your shipping company Interlink provided a great service; they texted me on Monday to say that it would be delivered the next day and then on Tuesday morning texted again to say what time it would be.
Great service all round; will definitely buy from Golfbase again.
- Now that's what I call customer service! Thanks again.
- Thank you for resolving this issue which was not of your making. Compliments to your staff for their excellent telephone responses.
- Thanks for sending the replacement belt through, an example of fantastic customer service.
I will have no hesitation in recommending you company to anyone and look forward to purchasing again in the near future.
- The shoes arrived as promised, he is delighted with them. May I say what fantastic service you have provided, you are a credit to your company, please keep us on your mailing list. Many thanks again."
- Hi David, just a quick note to say the goods arrived today.
I would like to say at this point that I am very impressed with how this issue has been dealt with from start to finish. More often than not these things tend to turn into a major event to try and get them resolved. However all your staff have been fantastic.
Once again thank you.
- The belt arrived on Saturday morning through tracked Royal Mail.
Can I just add my thanks to you and your company for all the help you have given during this matter. Your customer service was exceptional and very much appreciated, and I look forward to dealing with you again in the future.
Again many thanks and can I wish you all the best for the future.
- I would just like to thank all at golfbase for dealing with my concern. It is always difficult for shoppers buying over the net, yes you can find good prices but not always do you find good customer service when you need it, I am very happy to say this is not the case with your firm you could not have been more helpful and the communication was top notch - I have just placed an order with you for another pair of shoes and i am sure i will continue to buy my golf shoes from you in the future .thank you once again from a very satisfied customer.
- Just a short note to say how impressed I have been with the speed and efficiency I have experienced with yourselves. I contacted you regarding a pair of faulty shoes and in the same week had new ones delivered to my door with no problems.
I would certainly use you again with customer care such as this.
- I am about to leave the ebay feedback which will reflect the continued excellence in terms of service, price and integrity that you have delivered to me – my only regret is that I now have about 6 pairs of golf shoes so wont be back in touch for a while – rest assured I will be coming back to you when next seasons ranges come out.
- I'd like to thank you for the excellent service you have given me. The difficulty of warranty claims is possibly the only good reason not to buy things online. However, when you get service like you have given, this is not an issue at all.