Menu
golfbase Account
£0.00 0 Bag
You have no items in your shopping cart.
FREE PURCHASE UPGRADES FOR UK CUSTOMERS
  • Spend over £80 and get a FREE 48hr delivery upgrade.
  • Spend over £200 and get a FREE 24hr delivery upgrade.
Once your basket has exceeded the required amount you will be able to select your FREE upgrade when choosing your delivery method.

Help Center

Free UK Returns Procedure with InPost

Instant Returns with InPost Lockers

No printing required at home or when you drop off your return. Just Scan. Drop. Done.

Return an item in 5 Easy Steps;

1. Fill out the form where required and choose the reason code that specifies the cause for returning your item. If you no longer have your original returns form, please enclose a printout of your order or a note showing both your order and contact details.

2. Please visit the InPost Portal and start your return here: https://returns.inpost.co.uk/golfbase 

3. Enter your email and order reference to create a QR Code. 

4. Scan the code on your phone at your local locker. Put your parcel inside and shut the door! A label will be applied for you by the courier. 

5. When your item has arrived back with us, we aim to process the refund within 7-10 working days and you will receive email confirmation of this once completed.

Subject to our Returns Exclusions, Golfbase is happy to refund your purchase within 60 days of delivery. Your refund will be credited to the original payment card or Paypal account. All items must be returned in a fully resellable condition with product tags intact. We simply ask you to take extra care when trying on, or inspecting items you hesitate may not be completely suitable. We reserve the right to refuse any refund if goods are not returned in a resellable condition or are damaged. You are liable to pay for any shipping costs if returned items need to be re-sent.

Please allow extra time to our returns policy during busier times of the year such as bank holidays and Christmas. Our team work extra hard during these busier times to ensure there are no delays but we appreciate your patience throughout.

Free UK Returns Procedure with Royal Mail

Return an item in 5 Easy Steps;

1. Fill out the form where required and choose the reason code that specifies the cause for returning your item. If you no longer have your original returns form, please enclose a printout of your order or a note showing both your order and contact details.

2. Please visit the Royal Mail Returns webpage cutt.ly/gbreturns (https://www.royalmail.com/track-my-return/create/3582) to create your return label to print. If you do not have a printer, you will be emailed a QR Code, by the Royal Mail, for the Post Office to scan and print the label for you. We advise using a laptop or computer, as the mobile site used by a phone or tablet can be problematic.

3. Place our returns form inside your parcel and take it to your local Post Office.

4. You must get proof of postage from your post office If you fail to identify proof of postage you are liable for any lost items.

5. When your item has arrived back with us, we aim to process the refund within 7-10 working days and you will receive email confirmation of this once completed.

Subject to our Returns Exclusions, Golfbase is happy to refund your purchase within 60 days of delivery. Your refund will be credited to the original payment card or Paypal account. All items must be returned in a fully resellable condition with product tags intact. We simply ask you to take extra care when trying on, or inspecting items you hesitate may not be completely suitable. We reserve the right to refuse any refund if goods are not returned in a resellable condition or are damaged. You are liable to pay for any shipping costs if returned items need to be re-sent.

Please allow extra time to our returns policy during busier times of the year such as bank holidays and Christmas. Our team work extra hard during these busier times to ensure there are no delays but we appreciate your patience throughout.

Return Address

If you are in the UK and unable to follow our free return procedure or are an International customer, please return the item/s to our address below;

Golfbase, Unit B1 Chaucer Business Park, Dittons Road, Polegate, East Sussex, BN26 6JF, United Kingdom.

The buyer is liable for all shipping costs when returning items from an international address. We ask that you enclose the returns form provided, or a copy of your order and contact details. Return shipping costs will only be refunded if we have sent the wrong goods or if the item is faulty. We cannot accept responsibility for the returned items until a member of our team has signed the receipt of the goods.

Free Return Exclusions (these items cannot be returned free)

Is your item less than 20kg and smaller than 61cm (L) x 46cm (W) x 46cm (D)? If your item exceeds these measurements your item would be excluded from our free return service. Unfortunately, due to the size and weight of certain products we are unable to offer free returns on the following items.

          • Golf Clubs (Brand New & Used).
          • Golf Bags.
          • Umbrellas.
          • Pull and Electric Trolleys.

    Return Exclusions (these items cannot be returned)

    There are certain items which are non-returnable, for exchange or refund.

            • Packs of socks that have been split
            • All Face Masks and Coverings are non-returnable due to our health and hygiene policy. Please make sure you purchase the correct size.
            • Packs of gloves that have been split.
            • Any socks or base layers that have been worn and are not in the original packaging.
            • All underwear is non-returnable due to our health and hygiene policy. Please make sure you purchase the correct size.
            • Any device where the Warranty has been registered or additional software has been downloaded.
            • Blister packs that have been opened.

      Faulty Items

      We are very sorry that you have a faulty item to return to us. Please return the item to us at the below address;

      Golfbase, Unit B1 Chaucer Business Park, Dittons Road, Polegate, East Sussex, BN26 6JF, United Kingdom.

      If you are in the UK, please follow our free Royal Mail returns procedure. We ask that you enclose the returns form provided, or a copy of your order and contact details.